Frequently Asked Questions

Your guide to shopping with OzCharge

How long does shipping take?

Standard shipping typically takes 3-7 business days, while express options arrive within 1-3 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart as fits may vary between different styles.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later services like Afterpay and Klarna.

Can I change or cancel my order?

Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make any modifications.

Are your materials sustainably sourced?

OzCharge is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across 60% of our current seasonal collection.